Terms and Conditions

1. Introductory provisions

These Terms and Conditions (the “Terms”) govern the rights and obligations between the operator of the Voutie web application (the “Service”) and its users (the “User”). The operator is Samuel Ján Pavličko, ID No. 21957304, registered address Boženy Němcové 788/1, 288 02 Nymburk, Czech Republic, e-mail: [email protected]. The Service is available at https://voutie.com/.

The User should read these Terms before creating a user account or before using Service features that require acceptance of the Terms. By creating an account, signing in or using the Service where relevant, the User accepts these Terms.

2. Definitions

• Service means the Voutie web application, its public pages, user accounts, voting, rankings, search, giveaways and related features.
• User content means in particular a vote, comment, photo, business suggestion, data entered by a user or other content uploaded or submitted through the Service.
• Business means a restaurant, food venue or other place displayed in the Service, whether or not its profile is managed by the business operator.

3. Service description, ranking and transparency

Voutie allows users to search for and discover dishes, restaurants and food businesses by specific dish, location, user votes and other available information, vote on them and display rankings, ordering and results based on user activity.

The ordering of dishes, businesses, search results and rankings in the Service may depend in particular on the number of valid votes, selected location, food category, time of voting, availability of data, technical parameters of the Service, detection of unusual or manipulative behavior and other factors used to ensure fairness and relevance of results.

Results in the Service are indicative and subjective. They are not expert assessments, guarantees of the quality of a business, dish or service, or health, dietary or other professional advice.

If paid, partner or otherwise commercially favored content is used in the Service, it will be marked in a way that allows the user to recognize that it is not solely ordinary ordering based on voting or standard Service parameters.

4. User account

The User may register using e-mail and password or through third-party services such as Google or Facebook, if those options are available in the Service.

• The User is responsible for the accuracy of the information provided and for protecting access to their account.
• The User is responsible for activities carried out under their account unless the account misuse was caused by the Operator.
• The User may request account deletion via the contact e-mail or an available feature in the Service, if such a feature is available.

The Operator will delete the account within a reasonable time unless further retention of the account or related data is necessary to comply with legal obligations, protect the Operator’s rights, ensure Service security, prevent abuse or resolve disputes.

The Operator may temporarily restrict, suspend or delete an account, especially in case of a breach of these Terms, suspected fraudulent or manipulative conduct, threat to Service security or breach of legal regulations. Where the nature of the matter allows, the Operator will inform the user about the main reasons for the measure and available objection options.

5. User age and minors

The Service is not intended for children under 15 without the consent of a legal guardian. Persons under 18 may use the Service only to an extent appropriate to their age, maturity and legal capacity.

Participation of persons under 18 in giveaways is governed by the special rules of the specific giveaway and may require consent or cooperation of a legal guardian.

6. Service use rules

The User undertakes to use the Service in accordance with legal regulations, these Terms, third-party rights and the purpose of the Service.

Prohibited content includes in particular content that is illegal, infringes third-party rights, contains threats, hate speech, bullying, harassment, misleading information, unauthorized advertising, spam, malicious code, personal data of third parties without a legal basis or other content incompatible with the purpose of the Service.

The Operator distinguishes between content that may be illegal and content that may not be illegal but breaches these rules or disrupts the fair and safe operation of the Service.

7. Voting, rankings and fairness protection

Each user may have one active vote in one food category unless the Service provides otherwise. The User may change or remove a vote using available Service features.

To protect the fairness of voting, the Operator may mark as invalid or remove votes where there is a reasonable suspicion that they were created fraudulently, in duplicate, automatically, through bots, scripts, fake accounts, coordinated manipulation or other conduct contrary to these Terms.

The Operator may use automated technical tools to detect unusual behavior. Serious measures, such as account deletion or large-scale vote annulment, may be reasonably reviewed by a person where the nature of the case allows.

8. Prohibited manipulation

Prohibited manipulation includes in particular coordinated conduct intended to dishonestly influence voting results, for example through fake or duplicate accounts, bots, scripts, automation, vote buying, voting in exchange for a reward, pressure on users or organized repeated voting by one person under multiple identities.

Ordinary sharing of a link, recommending a business, expressing a personal opinion, review or community invitation is not prohibited manipulation unless it is connected with fraudulent, automated, coercive or otherwise dishonest conduct.

9. User content and license

The User may submit content to the Service, such as comments, photos, business suggestions or other information. The User is responsible for having the necessary rights to the content and for ensuring that the content does not infringe third-party rights, including copyright, likeness rights, personality rights and personal data protection.

If identifiable persons appear in a photo, the User is responsible for having authorization to publish and share the photo through the Service.

The User grants the Operator a non-exclusive and royalty-free license to user content to the extent necessary to operate, display, store, technically process, format, moderate, secure, improve and promote the Service within the Operator’s own Service channels.

Use of user content for separate paid advertising or marketing outside the ordinary Service environment may be subject to separate consent where required by legal regulations or by the nature of the use.

After account deletion, user content may be removed, anonymized or retained to the extent necessary to protect rights, ensure Service security, comply with legal obligations or preserve the integrity of voting and rankings.

10. Content moderation and illegal content reporting

The Operator may moderate content in the Service to ensure compliance with legal regulations, these Terms, Service security and fair operation of voting and rankings.

Users and third parties may report content they consider illegal or contrary to these Terms through an available Service feature, contact form or the Operator’s e-mail stated in these Terms.

A notice should include a sufficiently reasoned explanation of why the notifier considers the content illegal or contrary to the Terms, the precise URL, content ID or other identification of the content, contact details of the notifier where relevant, and a statement that the information in the notice is accurate and complete to the best of the notifier’s knowledge.

The Operator will confirm receipt of a notice without undue delay if it has the notifier’s electronic contact and will assess the notice in a timely, objective, non-discriminatory and proportionate manner considering the nature of the reported content.

11. Measures, reasons for decisions and objections

If the Operator finds or reasonably assumes that content is illegal or breaches these Terms, it may take a proportionate measure, in particular remove the content, limit its visibility, label it, disable a specific feature, remove or annul voting, temporarily restrict an account, suspend an account or delete an account.

When choosing a measure, the Operator will consider in particular the seriousness of the breach, nature of the content, repeated breaches, impact on other users, Service security and voting fairness.

If the Operator removes content, limits its visibility, suspends or deletes an account or takes a similar measure due to alleged illegality or breach of these Terms, it will inform the affected user of the main reasons for the decision unless prevented by law, security reasons or protection of third-party rights.

The User may object to an Operator measure by e-mail or another available communication channel. The objection should identify the decision or content, provide brief reasoning and any supporting materials. The Operator will assess the objection within a reasonable time and the decision on the objection will not be based solely on automated processing if such decision would have significant negative effects for the User.

12. Intellectual property and scraping prohibition

The Voutie name, databases, texts, design, features, technical solution and other Service elements are protected by intellectual property law and database protection law.

• Without the Operator’s consent, it is prohibited to copy, distribute, modify or commercially use Service content.
• It is prohibited to use scraping, data mining, robots, automated tools or other bulk data extraction unless expressly permitted by the Operator or by legal regulations.

13. Availability, maintenance and Service changes

The Operator strives to keep the Service functional and available but does not guarantee uninterrupted availability or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, infrastructure outages, security measures or third-party actions.

The Operator may reasonably change, restrict or discontinue the Service, especially for technical, security, legal, business or operational reasons. If a substantial change significantly affects registered users, the Operator will inform them in an appropriate manner where practically possible.

This does not affect consumer rights or other rights that cannot be limited or excluded under legal regulations.

14. Digital service, complaints and claims

The Service is provided free of monetary charge in its basic scope. Use of the Service may, however, involve processing of the User’s personal data as described in the Privacy Policy and Cookie Policy.

The User may submit a complaint or claim relating to Service functionality, account availability, voting or another issue via the Operator’s e-mail. The Operator will assess the request and respond within a reasonable time considering the nature of the issue.

This provision does not affect consumer rights arising from defective performance or other rights that cannot be limited or excluded under legal regulations.

14.1 Services for businesses

A public business listing is free. Extended profile management and additional tools may be provided free of charge, as part of an introductory offer, or for a fee. The current offer and any price list may be published on the For businesses page.

The specific scope of the service, price, service period, billing, and any renewal will always be confirmed to the business before a paid service is activated. Free access does not automatically become a paid service without an express agreement.

The Operator may grant access to manage a business profile only after verifying that the applicant is authorized to act for that business. The profile manager is responsible for the accuracy of information added to the profile and for having the right to publish it.

14.2 Voutie Vouchers

Voutie Vouchers are sold by the Operator identified in Section 1 of these Terms. You can buy individual vouchers worth CZK 500, 1,000, 2,000 or 5,000, or a bundle of six or twelve separate vouchers worth CZK 500 or 1,000 each. An order may contain multiple individual vouchers and bundles. Each voucher can be redeemed only once.

Vouchers are valid for 12 months from payment confirmation; the exact expiry date is shown on each voucher. A voucher can be used only at a business that appears on Voutie's current list of participating businesses at the time of redemption. The list may change. A business profile on Voutie does not, by itself, mean the business accepts vouchers.

14.3 Ordering, payment and delivery

Before placing a binding order, you will see the selected vouchers, their quantities and values, the delivery charge and the total price. You can check and correct your details. The order is accepted when payment is confirmed; we will then email you an order confirmation and these Terms. Vouchers are issued only after successful payment. Available payment methods are shown at checkout.

We send the vouchers and purchase document only to the buyer's email address provided in the order. The buyer may give the vouchers to others. If you also choose printed delivery, we will send the same vouchers by post to one address in the Czech Republic. Printing and delivery cost CZK 149 for the whole shipment, regardless of the number of vouchers.

We dispatch printed vouchers within three working days after payment is confirmed; the postal carrier determines the actual delivery time. The electronic and printed versions of the same voucher are one voucher, not two. Once either version is redeemed, the other cannot be used again.

If the voucher email does not arrive or there is a delivery problem, the buyer can contact [email protected]. We will verify the order and voucher status before resending them.

14.4 Redeeming a voucher

Show the voucher to the staff of a participating business before paying. The business will verify it and mark it as redeemed. Each voucher may be used only once at one business. Several separate vouchers may be used on the same visit.

If the bill exceeds the total value of the vouchers used, you pay the difference to the business. If the bill is lower, the voucher is redeemed in full; the unused amount is not carried forward or refunded. Please consider the likely bill when choosing a voucher value.

Alcohol and other age-restricted products are subject to applicable law. A business may check a customer's age and refuse a sale if legal requirements are not met.

If the voucher cannot be redeemed at any participating business during its validity period, contact [email protected]. We will refund the price paid for the unused voucher.

14.5 Complaints, withdrawal and refunds

Report problems with payment, delivery, validity or redemption to [email protected]. Include your order number, a description of the problem and a contact email address. We will acknowledge the complaint and tell you the outcome and any remedy. We will resolve the complaint and inform you within 30 days unless we agree on a longer period. Your statutory consumer rights remain unaffected.

If a participating business refuses a valid voucher, contact us before paying again or immediately afterwards. We will check the voucher status with the business and propose a solution, in particular redemption or a refund of the price paid for the unused voucher.

14.6 Withdrawal and refunds

A consumer may withdraw from an online voucher purchase within 14 days of concluding the contract. If printed delivery was also selected, they may withdraw at least within 14 days of receiving the shipment. It is enough to send a notice to [email protected] within that period; you may use the model notice below. Include your order number and identify the vouchers concerned.

After withdrawal, we will invalidate the unused vouchers concerned and refund their price within 14 days of receiving your notice, using the same payment method unless we agree otherwise. If you withdraw from the entire order including printed delivery, we will also refund the CZK 149 delivery charge. You may withdraw in respect of individual unused vouchers in a bundle. Applicable law governs any voucher that has already been redeemed and the settlement of any service already provided; these Terms do not limit your statutory rights.

14.7 Model withdrawal notice

To: Samuel Ján Pavličko, Boženy Němcové 788/1, 288 02 Nymburk, Czech Republic, email: [email protected]. I hereby withdraw from the contract for the purchase of these Voutie Vouchers: [list vouchers]. Order number: [complete]. Order date: [complete]. Full name: [complete]. Address: [complete]. Date: [complete]. A signature is required only if this notice is sent on paper.

15. Giveaways and campaigns

The Operator may organize giveaways, campaigns or other events. Each giveaway is governed by special rules published for that giveaway. In case of conflict between these Terms and the rules of a specific giveaway, the rules of the specific giveaway prevail.

The Operator may change, interrupt or cancel a giveaway only for serious reasons, in particular due to technical problems, suspicion of manipulation, force majeure, changes in legal requirements or other circumstances objectively preventing fair or safe continuation of the giveaway.

This does not affect participants’ rights that arose before the change or cancellation of the giveaway, unless legal regulations or the rules of the specific giveaway provide otherwise.

15.1 Voutie Creators

The Voutie Creators programme lets interested people voluntarily apply for a potential future collaboration with Voutie. Submitting an application does not create any right to selection, collaboration, payment, voucher, or other consideration.

The applicant is responsible for the accuracy of the information provided and for having the right to share links to their public profiles and work samples. The application and links are not themselves published publicly on Voutie.

Each specific collaboration, including the brief, deadline, any reward, disclosure, rights to the resulting content, and its further use, will always be agreed separately before it begins. If an applicant is under 18, Voutie may require a legal guardian’s cooperation or consent before any collaboration.

15.2 Free Drop

A Free Drop is a time-limited and capacity-limited activity in which an eligible user may receive a predefined dish or another offer free of charge at a selected business. The specific conditions, availability, location, and redemption period are stated for each Free Drop.

Collecting a Free Drop may require a signed-in account, a verified email address, compliance with the published conditions, and confirmation at the business while the activity is live. Opening a collection card does not reserve capacity or create a right to the offer. Collection occurs only after successful confirmation with the correct PIN, provided capacity has not already been exhausted.

The User must not collect a Free Drop through multiple accounts, automated tools, false information, or any other method intended to bypass the activity limits. A collection card is intended for the User who opened it and may not be transferred unless the conditions of the specific activity expressly provide otherwise.

The Operator may pause, end, or cancel a Free Drop, especially because capacity has been exhausted, a technical error or security risk occurs, abuse is suspected, or circumstances at the participating business prevent continuation. Any Free Drop partner will be appropriately identified in commercial communication.

16. Personal data and cookies

Personal data processing is governed by a separate Privacy Policy and Cookie Policy available on the Service website. That document describes in particular processing purposes, legal bases, recipients, transfers to third countries, retention periods and user rights.

The User may manage cookie consent through available Service features if such features are available.

17. Third-party links and services

The Service may contain links to external websites or third-party services. The Operator does not control their content, availability or terms and is not responsible for them to the extent permitted by legal regulations.

18. Operator liability

The Service is provided in the scope and quality corresponding to its nature, current technical possibilities and the fact that it is free of monetary charge in its basic scope. The Operator does not guarantee that the Service will always be available, error-free or that information in the Service will always be complete, accurate or up to date.

The Operator is not responsible for decisions users make based on the Service, for the quality of businesses, dishes or third-party services, or for user content unless legal regulations provide otherwise.

This provision does not exclude or limit Operator liability that cannot be excluded or limited under legal regulations, especially liability toward consumers for rights arising from defective performance, harm caused intentionally or by gross negligence, or other rights granted by mandatory legal regulations.

19. User liability

The User is responsible for breaches of these Terms, for their content and for their conduct in the Service. If the User causes damage to the Operator or gives rise to a third-party claim, the User must compensate it to the extent provided by legal regulations.

This provision does not apply to the extent it would conflict with mandatory consumer protection provisions.

20. Changes to the Terms

The Operator may reasonably change these Terms, in particular due to Service changes, legal changes, security needs, technical changes, new features, business model changes or the need to clarify Service use rules.

The new version of the Terms will be published on the Service website. If a substantial change significantly affects registered users, the Operator will inform them in an appropriate manner, for example by e-mail, account notice or in-Service notice.

If the User disagrees with the change, they may stop using the Service and request account deletion. This does not affect consumer rights or other rights that cannot be limited or excluded under legal regulations.

21. Out-of-court consumer dispute resolution

If the User is a consumer, they may contact the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, website: https://www.coi.cz/ or https://adr.coi.cz/, for out-of-court consumer dispute resolution. Another dispute resolution body may be competent depending on the nature of the dispute.

Before initiating out-of-court resolution, the Operator recommends contacting the e-mail stated in these Terms to try to resolve the matter amicably.

22. Governing law and courts

These Terms are governed by the laws of the Czech Republic. If the User is a consumer habitually resident in another country, this does not affect protection provided by mandatory provisions of the law of the country of the User’s habitual residence.

Disputes will be resolved by competent courts under applicable legal regulations, especially considering consumer protection rules and rules on international jurisdiction where applicable.

23. Contact details